201, 3rd avenue Limoilou

Refund and returns policy



Our policy is valid for 30 days. If 30 days have passed since your purchase, we unfortunately can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Many products can not be returned. Perishable goods such as food, flowers or magazines can not be returned. We also do not accept intimate or sanitary products, dangerous products or flammable gases or liquids.

Other items that can not be returned: 
* Gift cards 
* Downloadable software 
* Some health and personal care products

To make a return, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are some situations where only a partial refund is granted: (where applicable) 
* Books with obvious signs of use. 
* CD, DVD, VHS tape, software, video game, tape, or vinyl record that has been opened. 
* Any item that is not in its original condition, that is damaged or that has some missing parts for reasons that are not due to an error on our part. 
* Any item that is returned more than 30 days after delivery.

Refunds (if applicable) 
Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request. 
If your application is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable) 
If you have not received your refund yet, please check your bank account first. 
Then contact the credit card issuer, as there may be a delay before your refund is officially posted. 
Then contact your bank. There is often a processing time required before a refund is posted. 
If you've done all of these steps and you still have not received your refund yet, please contact us at medias.smith@gmail.com.

Sale items (if any) 
Only items with regular prices can be refunded. Unfortunately, reduced items are not refundable.

Exchanges (if applicable) 
We only replace an item if it is defective or damaged. If it is the case and you would like to exchange it for the same item, email us at medias.smith@gmail.com and send us your item to: 201 3e Avenue, Québec, QC, G1L2V7, Canada.

If the returned item was identified as a gift at the time of purchase and it was sent to you directly, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item has not been identified as a gift at the time of purchase, or if the gift giver preferred to first receive the item for you later, we will send a refund to the gift giver and they will know that you have returned the item.

To return a product, you must mail it to: 201 3e Avenue, Québec, QC, G1L2V7, Canada.

It is important to note that a return authorization must be issued by La Maison Smith to the customer. Maison Smith will then provide a return number which will serve as a reference. Do not return your product without first having a return number.

You will be responsible for paying your own shipping charges to return your item. Shipping costs are not refundable. If you receive a refund, the return costs will be deducted from it.

Depending on where you live, the time required to receive your exchanged product may vary.

If you are shipping an item valued over $ 75, we encourage you to use a delivery service that allows you to track the shipment or purchase shipping insurance. We do not guarantee that we will receive your returned item.

Contact Informations

Contact us by email:
Call us at:
+418 529 0096
201 3e Ave, Quebec City, QC 
G1L 2V7