Smith Satisfaction Policy

La Maison Smith is continually seeking to improve the quality of its products and services to guarantee you a Smith experience of excellence.

Share with us

  • The Smith experience that you did not like or that you want to improve;
  • The context of the experience: the date, the part of the website, the product, the contact person, etc. ;
  • The suggestion that you want to share with us or that you expect from La Maison Smith.

Help us

  • Let us know your suggestion or problem as soon as possible;
  • Provide us with as detailed information as possible;
  • Keep copies of what hasn't been: documents, emails, screenshots, conversations, invoices, etc.

If you want to suggest an improvement, you are not completely satisfied with a service or a product from La Maison Smith, let us know by completing the form below. Our Customer Experience Manager will be happy to get in touch with you to offer you a solution to your problem or to ask for more details on your query.